Q: Is there any stock available for urgent orders?
A: For popular products, it is recommended to consult customer service staff to avoid out-of-stock situations when placing orders. There are price discounts for bulk orders.
Q: Do you support product customization?
A: Yes! We offer customization services for color, LOGO, size, appearance, and configuration. A 15% fee will be added for samples.
Q: How long is the production cycle?
A: Standard orders: 7-10 working days; Custom orders: 15-20 working days. For urgent orders, you need to communicate with customer service staff about the urgency.
Q: What should I do if my order is delayed?
A: We monitor the logistics status daily. If the delay exceeds 15 working days due to customs or weather reasons, we will provide a free reissue or refund.
Q: How to check the order logistics?
A: Track it using the waybill number in the email.
Q: What should I do if I receive a damaged product?
A: Contact us with photos within 3 days of receiving the goods, and we will reissue them for free.
Q: Can unused products be returned?
A: For customized products, they cannot be exchanged or returned from the date the order is placed. For standard products, they can be returned within 7 days of receipt, and the original packaging must be retained. A 30% inventory handling fee will be charged.
Q: What should I do if the product doesn't work properly?
A: Please contact us, and we provide 24-hour technical support.
Q: How long is the warranty period?
A: 1-year limited warranty (for non-human damage). Accidental damage is not covered by the warranty.If you need our technical support after the warranty expires, it is also available.
Q: Does the product meet international certifications?
A: Yes! All products have passed CE, FCC, and RoHS certifications, and the certificates can be provided at any time.
Q: Who is responsible for import duties and taxes?
A: The buyer is responsible for import duties and taxes. We will provide a detailed commercial invoice to assist with customs clearance.